FAQ & CUSTOMER SUPPORT

We want your experience within the MOSM ecosystem to be as seamless as possible. Please review the information below before contacting support, as your question may already be answered here.

PHYSICAL PRODUCTS

When will my order ship?

Physical product orders are processed and shipped within 3–5 business days after your order is placed.

Please note that 3–5 business days refers to our processing time, meaning the time it takes for your order to be prepared and delivered to USPS. This does not include the time your package spends in transit.

Once your order has been transferred to USPS, delivery times will vary according to USPS shipping standards, your location, weather, holidays, and other carrier-related circumstances.

How can I track my order?

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow time for USPS to scan and update your tracking information after receiving your package.

What happens once my package is with USPS?

Once an order has been transferred to USPS, MOSM and MYMYXO are no longer in possession or control of the package.

We are not responsible for carrier delays, lost packages, stolen packages, or delivery issues that occur after USPS takes possession of the shipment.

If your tracking information shows an issue while your package is in transit, please contact USPS directly for additional assistance. Our support team may provide available shipment information when appropriate.

What if I entered the wrong shipping address?

Please double-check your shipping information before completing your purchase.

If you notice an error, contact support@madamsofselfmastery.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Customers are responsible for providing a complete and accurate shipping address at checkout.

RETURNS & REFUNDS

Do you accept returns or refunds?

Due to the personal and intimate nature of our physical products, all sales are final and we do not offer refunds for change of mind, preference, or products that have been opened or used.

If you receive an incorrect, damaged, or defective product due to an error on our behalf, please contact us within 10 days of delivery.

To be eligible for a return or replacement, the product must be unopened and unused, unless the nature of the defect makes that requirement unreasonable. Please include your order number, a description of the issue, and photos when applicable.

Do not send products back without first contacting our support team and receiving return instructions.

Approved resolutions will be determined based on the circumstances of the order and may include a replacement or other appropriate resolution.

DIGITAL PRODUCTS

When will I receive my digital product?

Digital products are delivered within 24–48 hours of purchase, unless otherwise stated on the individual product page.

Please make sure the email address entered at checkout is correct.

If 48 hours have passed and you have not received your purchase, first check your spam, junk, and promotions folders. If it is still missing, contact support@madamsofselfmastery.com with your name, order number, and the email address used at checkout.

Can I receive a refund for a digital product?

No. All digital product sales are final and non-refundable.

Due to the immediate and accessible nature of digital content, refunds will not be issued once a purchase has been made.

If you experience a technical issue accessing a product you purchased, contact support so we can assist you.

Can I share my digital purchase with someone else?

No. Digital products are intended solely for the individual who purchased them.

Purchasing a digital product does not grant permission to reproduce, distribute, resell, share, upload, copy, or otherwise make the material available to others.

ORDER CHANGES & CANCELLATIONS

Orders begin processing after they are received. Because of this, we cannot guarantee cancellations or changes once an order has been placed.

If you need assistance with a recent order, contact us as soon as possible at support@madamsofselfmastery.com.

CUSTOMER SUPPORT

Need help with an order, product, or purchase?

Business & Customer Support
support@madamsofselfmastery.com

For general inquiries, collaborations, personal connections, or other communication:

General & Personal Connections
hello@madamsofselfmastery.com

When contacting customer support about an existing order, please include your full name, order number, email address used at checkout, and a brief description of your issue. This helps us assist you as quickly as possible.

Please allow 1–2 business days for a response.

PLEASE NOTE

Product information provided by MYMYXO and Madams of Self Mastery is for informational and personal-use purposes. Please review individual product descriptions, ingredients, instructions, and warnings before use.

By completing a purchase, you acknowledge that you have reviewed and agreed to the applicable product information, shipping terms, and return policies.

Thank you for shopping within the MOSM ecosystem.

Enter accordingly.